• Put your staff in the driver seat of operations
• Increase productivity and overall system efficiency
• Prepare MATP Quarterly Reports, Batch Eligibility Files, and Monthly Trip Uploads
• Manage all MATP Modes – Para-transit, Mileage Reimbursement, Bus Tickets, Urgent Care
• Complete PwD Registrant Info
• Sample Week Statistical Reporting
• Prepare all required Penn DOT, MATP and other state required reporting.

Product Flexibility

• Supports Multiple Fare Structures; zone, tiered mileage, flat mileage and premium.
• GIS capable for calculating mileage based fares and determining if locations are within 3/4 mile of the ADA corridor
• Flexibility in sponsor reimbursement setup including 3rd party, time-based client fares,
  fixed and percentage dollar amounts, and percentage override by trip purpose.
• Flexibility in provider reimbursement; flat rate, tiered-mileage, percentage of fare and flat rate per trip.
• Supports multiple locations including remote users. For providers, limit their access to trip
  scheduling and “view only” trip tickets.
• Value added Integrated Systems – Microsoft MapPoint, M/A-COM Radio Frequency, PA PROMISE Claim Transactions,
  Import/Export Data to MATP, Area Agency on Aging and other Third Parties.

System Transition and Implementation

• Once awarded the contract, Syncretic will assign a dedicated Project Manager to work closely with
  the customer to ensure an organized, successful transition to using The “Q”.
• Typically, the Project Manager will make three on-site visits to the customer’s site to
  assess the operations, develop an implementation plan, and perform staff training.
• The Project Manager will be onsite during the first few days after “Go Live” to ensure
  that operations are running smoothly and that staff are confident in using the software.

Management Consulting

Due to the extensive public transit and non-profit experience of Syncretic’s team,
we have assisted our customers with projects outside of software and The “Q”.
Here are a few examples of projects that Syncretic has completed for our customers:

• New Hire Management Training – covering both operational and administrative aspects of public transit management.
• Financial Manual Development – developed new financial procedures including training operational and fiscal staff.
• Evaluations of Agency Protocols – researched and provided alternative means of meeting agency goals while reducing staff
  time and increasing quality of work. Including evaluating the financial impact of changing from a zone-fare structure
  to a mileage-based fare structure.

User Group

The “Q” User Group acts as the “Board of Directors” for the product. During our annual user conference, all
users have a voice concerning the direction of the software and work together to decide what new features will be included
in future releases of the product.

Counties Currently Utilizing The “Q” Ride Share Software

Testimonials

Support

The support offered by Syncretic Software’s staff is what really sets
The “Q” apart from similar products. Since The “Q” is sold strictly within Pennsylvania
with no plans to do otherwise, Syncretic has the ability to work very closely with
their customers and understand each county’s unique operational needs.
Additionally, the two full-time support staff members that are dedicated to The
“Q” both have extensive experience in Para-transit management.

All “Q” Customers pay a monthly support fee depending on the number of users;
$700 for single-users and $900 for multiple users. The following items are
included as part of Syncretic’s monthly support fee as compared to other
software vendors that charge up to an additional $150 per hour.

Support Services	Syncretic	Other Shared- Ride Software Vendors
Help Desk
Break / Fix
Enhancements
Enhancements specific to PA
Influence over product direction
Development